![]() ![]() Since it entered Louisville more than two years ago, Google offered residential consumers internet service advertising download speeds of 100 megabits per second or 1 gigabit per second using a fiber-to-the-premise model, in which a fiber line is run from the central network to a single building, such as a home or apartment complex. (Webpass, a subsidiary Google parent Alphabet acquired in 2016, also provides high-speed wireless service to a handful of large cities, including Chicago, Denver and Miami.) ![]() “Given these challenges which were disruptive to residents and caused service issues for our customers, we would need to rebuild the entire network in Louisville, which is not a good business decision for us at this time,” a Google spokesperson said.īut Google also said that Louisville, where it will end service April 15, has a very small customer base compared to its other cities, which include Atlanta, Austin, Salt Lake City and San Antonio. As a result, service was frequently interrupted by surface damage, and repairs often required noisy road work. In a follow-up statement, Google acknowledged those challenges were largely self-inflicted after the company attempted to modify its fiber installation method - known as “shallow trenching” - by burying its lines just two inches beneath the surface of city streets, instead of the usual six inches or deeper it goes in its other markets. In a blog post, the company acknowledged that it had encountered “challenges” in Louisville that caused frequent service outages and disruptions to residents when making repairs. Google said Thursday it is ending its Fiber service in Louisville, Kentucky, marking the first time the company has completely exited a city where it had started offering the gigabit-speed internet service. ![]()
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